Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to the public Hexallt LearnerCentral website and to personal information collected directly through LearnerCentral where applicable.

Connected Hexallt services, learning platforms, assessment systems, support portals or other websites may have additional privacy notices that apply to information collected through those services.

2. Who We Are

Hexallt LearnerCentral is the research, design and development backbone for learning, training, assessment and learning-technology systems within the Hexallt ecosystem.

Where this Policy refers to “Hexallt”, “LearnerCentral”, “we”, “us” or “our”, it refers to the applicable Hexallt operating entity responsible for the relevant website or service.

3. Information We May Collect

The information collected depends on how you interact with LearnerCentral and connected services.

Information you provide directly

• name and contact details;
• email address and telephone number;
• messages, enquiries and support requests;
• account or registration information where a restricted service is used;
• learning, training or assessment information where relevant to a connected service;
• documents or information voluntarily submitted for a specific purpose.

Information collected automatically

• IP address and approximate location derived from it;
• browser type, device type and operating system;
• pages visited, links used and general website interaction data;
• date, time and duration of visits;
• technical logs used for security, diagnostics and service reliability.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and support requests;
• provide access to relevant websites, platforms or restricted resources;
• administer learning, training, assessment or support services where applicable;
• maintain records connected to participation, progression or service delivery;
• improve website performance, user experience and system quality;
• protect the security and integrity of Hexallt systems;
• communicate operational, service-related or policy information;
• meet legal, regulatory, accounting or compliance obligations.

5. Learning and Assessment Data

Where a connected Hexallt service involves learning, training or assessment, additional information may be processed, such as participation records, submissions, trainer feedback, assessment responses, scores, progression data or system-generated evidence.

Such information is used only for the relevant learning, training, assessment, quality, support or operational purpose and may be subject to additional service-specific terms or privacy notices.

6. AI-Supported Features

Hexallt may use AI-supported systems, including HexAI, within designed learning, practice, feedback, assessment or support environments.

Where AI-supported features process user inputs, those inputs may be used to generate responses, feedback or learning support within the relevant system. Personal information should only be submitted where it is necessary for the intended service.

Where third-party AI or technology providers are used, information may be processed by those providers under contractual, security and privacy arrangements applicable to the service.

7. Legal Basis and Legitimate Use

Depending on the context and applicable law, personal information may be processed because:

• you have requested a service or taken steps before entering into an arrangement;
• processing is necessary to provide an agreed service;
• you have given consent;
• we have a legitimate operational, security or service-improvement interest;
• processing is necessary to comply with a legal obligation.

8. Cookies and Similar Technologies

LearnerCentral and connected services may use cookies or similar technologies for website functionality, session management, security, preferences, analytics or service improvement.

Some cookies may be placed by platform or technology providers used to operate the website. Browser controls can generally be used to restrict or delete cookies, although some website functions may not operate correctly without them.

9. Sharing of Personal Information

We do not sell personal information.

Information may be shared where necessary with:

• authorised Hexallt staff or operational teams;
• trainers, reviewers or administrators involved in an applicable learning or assessment service;
• technology, hosting, communication, support or software providers;
• professional advisers, auditors or service providers where required;
• regulators, authorities or law-enforcement bodies where disclosure is legally required;
• other parties where you have explicitly authorised the disclosure.

10. Connected and Third-Party Services

LearnerCentral may link to or operate alongside other Hexallt websites, learning-management systems, support portals, assessment environments and third-party platforms.

Those services may collect information independently and may be governed by their own privacy policies or service notices. Users should review the relevant notice where personal information is submitted directly to another platform.

11. International Data Processing

Some technology providers or service infrastructure may process or store information outside the country in which the user is located.

Where international processing occurs, Hexallt seeks to use appropriate contractual, technical and organisational safeguards consistent with applicable legal requirements.

12. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including operational, educational, assessment, support, legal, accounting, audit or security requirements.

Retention periods may differ depending on the type of information and the service involved.

13. Data Security

Hexallt uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure. Users should also protect their own account credentials and devices.

14. Your Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including the right to:

• request access to information held about you;
• request correction of inaccurate or incomplete information;
• request deletion where legally permitted;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request information about how your data is used or shared.

Some requests may be subject to identity verification, legal obligations, record-retention requirements or other lawful limitations.

15. Children and Minors

LearnerCentral is not intended to collect personal information from children without appropriate authorisation or lawful arrangements.

Where a learning service is specifically designed for minors, additional consent, safeguarding or parental arrangements may apply.

16. Communications

Where you contact Hexallt or use a connected service, we may send operational or service-related communications that are necessary to respond to your request or administer the service.

Promotional or marketing communications, where used, should be sent in accordance with applicable consent and communication requirements.

17. Changes to this Privacy Policy

This Privacy Policy may be updated when LearnerCentral, connected systems, technology providers, legal requirements or data-processing practices change.

The most recent version published on this page will apply from the date shown above.