At LearnerCentral, we prioritize trust, clarity, and respectful system design. This privacy policy explains what data we collect, how we use it, and your rights as a user of our platform.

1. What We Collect

• Account Information: Your name, email address, and optionally your role (learner, trainer, admin)
• Learning Progress Data: Completed lessons, trainer feedback, assignments, and quiz results
• Usage Data: Browser type, device type, general location (e.g., country), time spent, session frequency, and clicks/interactions

We do not collect sensitive personal data like financial information, government ID numbers, or health-related information unless explicitly required and with notice.

2. How We Use Your Data

Your data is used solely to:

• Provide access to the LearnerCentral platform
• Track your course progress and learning journey
• Enable trainers to personalize instruction
• Monitor performance and improve our platform

We do not and will not sell your data to any third party.

3. Data Ownership and Control

You have ownership over your learning data. We retain this data for the following purposes:

• Providing ongoing course access
• Maintaining certification and assessment records
• Platform improvement in anonymized or aggregated formats

You may request to delete your personal data anytime by contacting support@learnercentral.hexallt.com.

4. Data Security

We use secure protocols, encrypted storage, and controlled access to protect all data. Trainers and support staff only have access to data related to their assigned learners.

5. International Users

If you are located outside India, your data may be processed in India or other countries with appropriate safeguards in place. We follow data protection principles aligned with international standards including GDPR.

6. Your Rights

• Access your stored data
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for specific uses (e.g., emails, analytics)
• Request a downloadable copy of your data (where applicable)

We commit to responding to all requests within 30 days.

7. Cookies and Analytics

LearnerCentral may use cookies and basic analytics to improve the platform experience. These are used only to understand page usage and improve usability — not for advertising.

8. Children’s Privacy

LearnerCentral is intended for users aged 13 and above. If you are under 13, you may only use the platform with the supervision and consent of a parent or guardian.

9. Policy Updates

We may update this policy to reflect changes in our platform or legal requirements. You will be notified via email or platform notice in case of significant changes.

10. Contact Us

If you have questions, concerns, or requests regarding this policy or your data, please contact us:

Hexallt LearnerCentral Privacy Team
Email: support@learnercentral.hexallt.com
Location: Bengaluru, India